Orders processing time varies typically 2 or more business days (appliances can take up to 7 additional days)
depending on which warehouse or which manufactures warehouse products are shipped from.
Signing Receipt for Pickup and/or Delivery on Truck Freight Deliveries:
It is the customer’s responsibility to inspect all packages for damage at the time of pickup and/or delivery of truck freight.
Inspect your package before you sign the bill.
Before signing for your common carrier delivery, it is important that you thoroughly inspect the package to insure nothing was damaged in transit.
Inspect the boxes for external damage and internal damage, remove the packaging and
inspect the contents for any physical damage in the presence of the delivery driver.
If there is physical damage, indicate this on the delivery receipt and call us immediately 877-670-1970.
Before you accept any Freight products check for damage.
Once you sign the paperwork by the truck line freight company you become the legal owner of the product and we can not file a damage claim;
you will be responsible for filing a claim.
This is a standard by all Trucking Companies and is the standard across all our competition.
If you find the item is damaged, write "damaged" on the bill of landing,
do not sign it, and inform us as soon as possible.
Damaged shipments from handling must be claimed with the freight carrier.
If any cartons are missing or damaged, be sure to note this on the freight bill.
If you notice concealed damage after the driver has left, keep all the packing, take pictures and
call the freight carrier to return and inspect the damage and file a claim.
Delivery companies are very reluctant help on damage claims once you have signed for pickup and/or delivery in clear and good condition.
Unfortunately, there are consumers who try and take advantage of them.
They claim that the damage they inflict to there own products (sometimes weeks after they received it) was delivered that way.
We are not responsible for damage caused by the freight carrier.
We will be happy to help handle the claim on your behalf.
UPS:
Please note UPS cannot ship to a PO Box.
We currently ship with in the contiguous 48 states.
If shipping to Hawaii, Alaska or Canada additional charges will apply.
SME offers different options for truck deliveries:
Commercial/Business Address:
SME ships to a commercial address (assuming customer has a forklift or loading dock).
If lift gate service is required additional fees will be added depending on the freight carrier.
SME is not responsible if the product cannot be unloaded off the truck.
Truck drivers are not deemed responsible to help unload the product off the truck.
Please note if you operate your business out of residential address you will be charged for the additional costs of delivering to a residential address
* See Signing Receipt for Delivery
Residential Address:
Trucking carriers impose additional shipping costs to a residential & home address.
Items that are shipped by freight carrier to a home or residential address are subject to a residential delivery fee from the freight company,
these fees are included in our Residential/Home shipping prices.
Otherwise Residential delivery fees range from $60.00-$100.00 and are collected by the freight carrier.
To avoid a residential delivery charge you can choose to have your order shipped to a commercial address when the order is placed or
you can make arrangements to pick your order up from the trucking terminal when they call for delivery arrangements.
The residential delivery fee only covers the shipping to a residential address.
This fee does not include inside delivery or any other special shipping request.
Freight carriers will charge extra for all requests other than having the product in the truck at the address the customer has specified.
Larger items that are heavy over 70 lbs. customers should request lift gate service.
Lift gate service charges can range from $40 and up depending on carrier.
If the customer does not request lift gate service SME is not responsible if the product cannot be removed from the truck.
Please note truck drivers are not deemed responsible to help unload the product off the truck.
If the driver or customer cannot unload the product it will be brought back to the shipping depot.
If that delivery window is missed by the customer for any reason, many shipping companies will impose a re-delivery fee for having to make a second trip.
In the event that this charge is applied by the shipping company, this fee will be charged to the customer.
This fee will be applied to the customers card that was used for the purchase of the their product(s).
SME is not responsible for additional shipping costs to a residential address.
* See Signing Receipt for Delivery
Pickup from Terminal:
An alternative to shipping to a residential or commercial/business address is shipping the unit to a shipping terminal.
If the customer requests to ship to a terminal we can make arrangements with our shipping carriers for the customer to pickup the unit from the terminal.
SME will determine the closest terminal to the customer's location prior to processing the order.
Please note you must bring proper identification to the terminal.
* See Signing Receipt for Pickup
Products that have the icon shipping included are for ground deliveries within the 48 contiguous states:
Items less than 150 lb. that have shipping included will be shipped regular UPS ground or Excess Size shipped freight carrier.
Items over 150 Lb. that has shipping included will be shipped standard ground shipping by freight truck. Please note these items can only ship ground service.
SME has shipping included to commercial/business addresses assuming the location has a loading dock or fork lift present to remove the item off the truck.
SME does not pay for additional residential fees or lift gate service (please see residential address section for additional costs).
These additional costs are the responsibility of the customer.