Service and Warranty Contacts:
Comfort Flame, Comfort Glow, Design Dynamics, FMI, Hearthside, Vanguard, Vantage Hearth:
We recommend you review our Frequently Asked Questions for any product or performance questions you may have. In most cases this will answer any product questions you have.
If you are unable to locate the information you need, you may reach us by phone at: 866-328-4537 Monday through Friday, 7:30am - 4:30pm CST
Enerco Heatstar Mr. Heater
FOR INFORMATION REGARDING SERVICE
Please call Toll-Free 800-251-0001
Our office hours are
8:30 AM – 5:00 PM, EST, Monday through Friday.
Email to: techservice@enerco-mrheater.com
Please include the model number, date of purchase, and description of problem in all communication.
ProCom is committed to customer service just as much as bringing you an excellent product.
If you are in need of assistance with your heater we will gladly help you in any way we can.
You can search our Frequently Asked Questions for any question you might have or if you want to ask one of our technical support representatives
a question Customer Care Number: 1-877-886-5989
Pressure Pro
LIMITED WARRANTY
All machines are warranted by the manufacturer to be free of defects in materials and workmanship under normal use.
The manufacturer’s obligation under this warranty shall be limited to the repair of or exchange of any parts that may prove defective subject to normal use.
Repairs must be preauthorized. In no event shall the manufacturer be liable for incidental nor consequential damages nor labor charges,
which result from any defect in the product or breach of this warranty.
This warranty shall not apply to any part or parts, which have been subjected to accident, negligence, alteration, abuse or misuse.
If any defect appears, immediately contact the dealer from which it was purchased.
Returned units or parts must be shipped to the manufacturer prepaid only. A dated sales receipt with the serial number is required for all warranty claims.
Returned Goods:
All products must be approved by the manufacturer prior to return and must be accompanied by an RMA (Return Material Authorization) number.
All products must be returned at customer’s expense and warranted products will be returned to the customer at no additional shipping charge.
MANUFACTURER’S WARRANTY – AR, CAT, GENERAL PUMPS
Pumps are warranted to the original purchaser for a period specified by the manufacturer from the date of purchase.
Warranty covers manufacturing defects or workmanship that may develop under normal use in a manner up to the directions and usage recommended by the manufacturer.
Warranty does not apply to misuse or when pump or accessory is altered or used in excess of recommended speeds, pressures,
temperatures or handling fluids not suitable for pump or accessory material construction.
Warranty does not apply to normal wear, freight damage, freezing damage or damage caused by parts or accessories not supplied by the manufacturer.
Liability of manufacturer for warranty is limited to repair of replacement at the option of the manufacturer when such products are found to be of original
defect or workmanship at the time it was shipped by the factory.
ENGINES
Honda GX – 3 year limited warranty against defects in material and workmanship under normal use.
Refer to Honda Owner’s Manual or contact your nearest authorized Honda service dealer.
Honda GX – 2 year limited warranty against defects in material and workmanship under normal use.
Refer to Honda Owner’s Manual or contact your nearest authorized Honda service dealer.
Subaru/Robin (EX Series) – 3 year limited warranty. Refer to Owner’s Manual or contact your nearest authorized Subaru/Robin service dealer.
Kohler - 2 year limited warranty. Refer to Owner’s Manual or contact your nearest authorized Kohler service dealer.
Lombardini – 1 year limited warranty. Refer to Owner’s Manual or contact your nearest authorized service dealer.
ACCESSORIES WARRANTY
Guns, hoses, tips, valves, etc. have a warranty of 90 days. This warranty does not apply to malfunction caused by fault or negligence or improper use.
BURNER - HEATER - COILS - ELECTRICAL
The blower motor and ignition coil has a 1 year warranty.
Heater coils have a 5 year limited warranty against defects in materials and workmanship. 1 year replacement, and 4 additional years prorated.
Warranty excludes damages due to freezing, chemical deterioration, scale build up, rust, corrosion, or thermal expansion.
The miscellaneous electrical components have a 90 day warranty.